Contact Our Support Specialists
Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. If you need assistance, our advisers can confirm account status, guide you through payments, or point you towards responsible-gambling organisations authorised to operate in the UK. Contact us and we will do our best to help; we aim to resolve routine enquiries quickly, carry out any necessary security checks and escalate complex matters to the right team.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; live chat 24/7; email responses usually within 24 hours) |
| General enquiries | [email protected] (corporate and account enquiries; standard response within 48 hours) |
| Affiliate enquiries | [email protected] (affiliates & partnerships; please include your website and contact details) |
| Phone | +44 20 7946 0821 (calls Mon-Fri, 09:00-18:00) |
| Working hours | Live chat: 24/7; Phone: Mon-Fri, 09:00-18:00 |
Email Assistance
For detailed requests, account issues or when you need to send documents, email is the preferred contact method for Red Toucan. Please contact [email protected] with a clear subject line and include up-to-date contact details and any relevant account information to avoid delays. If you prefer live help, RedToucan chat can assist with quick queries but email is best for full explanations.
Contact Form
Contact Red Toucan Questions about your account, payments or promotions? Fill in the form and our support team will get back to you. For account-related issues you can also reference RedToucan in your message.Name Email Message Send messageResponse Time
Our support team aims to respond to enquiries promptly. Most support requests receive a first reply within one business day. For straightforward account or payment questions you can usually expect a quick resolution, while more complex cases, such as disputed transactions or detailed verification checks, may take longer to investigate and resolve depending on their nature. Thank you for your patience.
Feedback
We want to hear from you. If you have feedback, suggestions or ideas to improve the site, please get in touch, every message is read and used to improve features, promotions and the overall experience. Send your thoughts to [email protected] or use live chat. Your input helps us prioritise updates and make the site easier and fairer for all players.