Privacy Policy

Welcome to the privacy policy for Red Toucan. This page explains how we collect, use and protect the personal and technical information you provide when you create an account, play games or use our services. We take your privacy seriously and aim to be clear about what we hold, why we hold it and how you can exercise your privacy rights.

Types of data we collect

We collect a range of information that helps us operate the site, process payments and keep accounts secure. Broadly this includes personal data, technical data and transactional data.

Personal data

Personal data covers name, date of birth, contact details (email and postal address), identity documents if verification is required, and account credentials. We also record preferences you enter and any communication you send to our support team.

Technical data

Technical information includes IP address, device and browser information, operating system, cookie identifiers and usage data such as pages visited and session times. This helps us provide a reliable service and detect security issues.

Transactional data

Transactional data covers deposits, withdrawals, bets and game activity. Payment information such as card or crypto transaction identifiers is collected to process payments and prevent fraud. We do not store full card details on our servers.

How we use your information

We use data to operate accounts, process payments, verify identity, prevent fraud and comply with legal obligations. We also use aggregated data for analytics, service improvement and to personalise site content. Where we rely on consent for certain processing (for example marketing), you can withdraw that consent at any time.

Data protection practices

We use technical and organisational measures to protect information, including encryption in transit, access controls and monitoring. Access to personal data is limited to authorised staff and contracted service providers with a business need. We retain personal data only for as long as necessary to provide services, meet legal obligations and resolve disputes.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, support secure login and gather usage statistics. These include session cookies, persistent cookies, and third-party analytics and advertising cookies. You can manage cookie settings via your browser or account preferences.

User rights

You have rights over your personal information, including the right to access, correct or request deletion, restrict processing, and object to certain uses. You may also request a portable copy of your data. Requests will be handled in line with applicable law.

Access, correction and deletion

You can review and update certain account information in your account settings. To request access, correction or deletion, contact [email protected]. We will verify requests to protect your privacy and respond as required by law.

Sharing information and third parties

We share data with service providers who perform services on our behalf, such as payment processors, identity verification and fraud prevention providers, and hosting partners. We may also disclose information in response to lawful requests from authorities or to enforce our terms. Aggregated or anonymised data may be shared for analytics and reporting. We do not transfer data for unrelated third-party sale.

Privacy policy updates

We may update this policy from time to time. Significant changes will be posted on this page with an effective date. If you hold an account with RedToucan we may notify you of material changes by email or account message.