Terms of Use

These Terms and Conditions describe the rules that govern your use of the Red Toucan website and related services. They explain the relationship between you and us, set out your obligations when using the platform and describe how we manage accounts, payments, promotions and disputes. By accessing or using our services you agree to these terms and any additional terms that apply to specific offers or features.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that occurs under your account. Only one account is permitted per person unless we expressly agree otherwise. You must keep your contact and identity information accurate and notify us immediately at [email protected] if you suspect unauthorised access. We may suspend or close accounts where we suspect fraud, abuse, money‑laundering, or breach of these terms.

Eligibility requirements

Access to the platform is permitted only where and when legal. You must be of legal gambling age in your jurisdiction and have the legal capacity to form a binding contract. If local law requires a higher minimum age or prohibits online gambling, you must not open or use an account. We may request documents to confirm identity, age and address before allowing play or processing withdrawals.

Acceptable platform use

You must use the site for lawful personal entertainment only. Prohibited behaviour includes manipulating games, using bots or unauthorised software, chargeback abuse, collusion, providing false information, or interfering with our systems. We monitor accounts and activity for suspicious behaviour and may take action including withholding funds, closing accounts or returning stakes where we reasonably suspect abuse.

General bonus and promotion rules

Promotions are subject to separate terms and conditions which form part of these Terms and must be read before participation. Offers may include eligibility, minimum deposit requirements, wagering requirements, game exclusions, and time limits. We may withhold or cancel promotional funds if we suspect abuse, bonus manipulation, or breach of promotion terms. Any disputes about offers should be raised promptly via [email protected].

Deposits, withdrawals and verification

We accept a range of payment methods. Deposits are usually available immediately but may be subject to payment provider rules. Withdrawals are subject to verification checks and may require identification documents, proof of source of funds or other information. We reserve the right to delay or refuse withdrawals until checks are complete. Transaction limits and processing times vary by method and may be set on individual accounts for security or regulatory reasons.

Dispute resolution

If you have a complaint, please contact our customer support in the first instance at [email protected]. We will acknowledge receipt and aim to resolve complaints promptly. If we are unable to resolve the matter you may be entitled to refer the complaint to an independent dispute resolution service where one is available. You are also free to seek independent legal advice.

Updates to terms and conditions

We may update these Terms from time to time to reflect changes to the service, legal requirements or operational needs. Material changes will be notified on the site or by email where reasonably practicable. Continued use of the service after changes are posted constitutes acceptance of the revised Terms. If you need clarification on any point, contact our team and we will help where we can.

For operational or account queries about RedToucan, please contact [email protected].